Modernizing order management at SSENSE using Kibo OMS
End-to-end Kibo OMS implementation for one of North America's leading luxury fashion platforms - built to handle peak demand without disruption.
Overview
SSENSE, one of North America's most recognized luxury fashion platforms operating across 114 countries with sites in English, French, Chinese, Japanese, and Korean, needed to modernize its order management infrastructure. Legacy systems couldn't scale for seasonal demand peaks, third-party integrations were difficult, and the customer experience around order tracking and delivery was inconsistent. iResponsive led the full Kibo OMS implementation, integrating it with SSENSE's existing infrastructure via AWS and a custom COIL middleware connector built on a microservice architecture.
Platforms & Technologies
The Challenge
SSENSE's legacy order management setup was creating performance bottlenecks during peak sales events. Order processing delays were impacting customer satisfaction and the existing system lacked the agility to incorporate custom features quickly. Integrating third-party platforms was difficult, the system couldn't scale for seasonal volume surges during holidays and promotions, and the customer experience across order delivery, tracking, and communication was inconsistent. The infrastructure needed to support an operation spanning 114 countries across five languages.
Our Approach
iResponsive implemented Kibo OMS with Amazon Web Services infrastructure powering real-time, high-efficiency data exchange. A custom COIL intermediary connector was built to harmonize SSENSE's existing systems with Kibo - handling data flow between front-end order management, shipment tracking, and payment processing and SSENSE's backend systems. A microservice-based architecture was adopted so each component of order processing could scale independently. Adaptive integration strategies and sophisticated data handling protocols maintained service integrity even where data elements were incomplete.
The Outcome
Order processing accelerated significantly and shipment tracking accuracy improved. Payment processing became dependable and consistent across SSENSE's highest-volume periods. Order delays and operational disruptions decreased markedly, and the platform handled seasonal peak demand without incident. The cohesive front-end and back-end integration delivered a more seamless customer experience end-to-end.
iResponsive played a great role in the launch of one of our key initiatives. With tight deadlines to work with, they were always prompt and delivered exactly what was needed.
Related Capabilities
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