Client’s Major Challenge
OSIM, a leading manufacturer, faced challenges with their existing e-commerce platform. They lacked real-time integration between their e-commerce platform and their existing Microsoft Dynamics ERP system. This resulted in order cancellations due to inaccurate inventory data and a disjointed customer experience. Additionally, managing separate websites for each country created logistical complexities.
Solutions we offered
iResponsive Solutions partnered with OSIM to develop a dynamic e-commerce platform built on Magento 2. Our team seamlessly integrated the new platform with OSIM’s existing ERP system, ensuring real-time inventory visibility and order fulfillment accuracy. Furthermore, we consolidated OSIM’s multiple country websites into a single, user-friendly platform, enhancing the overall customer experience.
Results that speak for us
- 47% Increase in Sales: Within the first 6 months of launching the new e-commerce platform, OSIM experienced a significant 47% growth in sales. This can be attributed to the improved customer experience, accurate inventory data, and ease of use of the new platform.
- Streamlined Operations: The seamless integration between the e-commerce platform and ERP system eliminated order fulfilment errors and improved operational efficiency.
- Enhanced Customer Experience: The consolidation of country websites created a unified shopping experience for customers regardless of location. Additionally, the integration with the loyalty program ensured the smooth management of customer points.
47
Increase in sales
840
Average Order Value
61
Increase in online orders
Success that speaks for us
Conclusion
By implementing a modern e-commerce platform integrated with their existing ERP system, iResponsive Solutions empowered OSIM to overcome their challenges and achieve significant growth. The new platform streamlined operations, enhanced the customer experience, and ultimately fueled a 47% sales increase in just the first six months. This case study demonstrates iResponsive Solutions’ expertise in crafting strategic e-commerce solutions that deliver tangible results for businesses.
